Envoy America
Envoy America
Envoy America
From Legacy to Scalable:
Cutting Trip Finalization Time by 80%
From Legacy to Scalable:
Cutting Trip Finalization Time by 80%
From Legacy to Scalable:
Cutting Trip Finalization Time by 80%
Redesigned a 15-year-old transport management system serving seniors and people with disabilities across 200+ U.S. cities. The new web and mobile platforms improved efficiency, real-time tracking, and communication for drivers and operations teams.
Redesigned a 15-year-old transport management system serving seniors and people with disabilities across 200+ U.S. cities. The new web and mobile platforms improved efficiency, real-time tracking, and communication for drivers and operations teams.
Redesigned a 15-year-old transport management system serving seniors and people with disabilities across 200+ U.S. cities. The new web and mobile platforms improved efficiency, real-time tracking, and communication for drivers and operations teams.
My role
My role
Sr. UX Designer
Timeline
Timeline
18 Months (8/2022)
Team
Team
7
Project Overview
Project Overview
A concise view of the problem, my role, the product decisions, and the outcome.
A concise view of the problem, my role, the product decisions, and the outcome.
1. The Challenge
1. The Challenge
Envoy’s legacy desktop system slowed core operations, from booking trips to coordinating drivers and closing invoices. Manual work, fragmented communication, and limited visibility made each trip harder to manage at scale.
Envoy’s legacy desktop system slowed core operations, from booking trips to coordinating drivers and closing invoices. Manual work, fragmented communication, and limited visibility made each trip harder to manage at scale.
2. My Role
2. My Role
I mapped the legacy workflows, pain points, and dependencies across operations and driver work. The goal was to simplify trip management without losing the detail teams needed to run daily logistics.
I mapped the legacy workflows, pain points, and dependencies across operations and driver work. The goal was to simplify trip management without losing the detail teams needed to run daily logistics.
3. The Solution
3. The Solution
We launched a unified operations portal and a driver-focused mobile app with live trip tracking, clearer dashboards, automated updates, and better visibility over every ride.
We launched a unified operations portal and a driver-focused mobile app with live trip tracking, clearer dashboards, automated updates, and better visibility over every ride.
4. The Outcome
4. The Outcome
The redesign had a major impact on operations. Tracking trips became 96% faster, route-related issues dropped by 90%, and trip finalization improved by 80%. The result was a smoother, more efficient system—helping Envoy’s teams and drivers coordinate effortlessly across 200+ U.S. cities.
The redesign had a major impact on operations. Tracking trips became 96% faster, route-related issues dropped by 90%, and trip finalization improved by 80%. The result was a smoother, more efficient system—helping Envoy’s teams and drivers coordinate effortlessly across 200+ U.S. cities.
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I work with ambitious teams and founders to build digital products that are genuinely useful, and that grow with the business.
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Let's Connect
I work with ambitious teams and founders to build digital products that are genuinely useful, and that grow with the business.
Let’s Talk!