Envoy America
Envoy America
Envoy America
From Legacy to Scalable:
Cutting Trip Finalization Time by 80%
From Legacy to Scalable:
Cutting Trip Finalization Time by 80%
From Legacy to Scalable:
Cutting Trip Finalization Time by 80%
Redesigned a 15-year-old transport management system serving seniors and people with disabilities across 200+ U.S. cities. The new web and mobile platforms improved efficiency, real-time tracking, and communication for drivers and operations teams.
Redesigned a 15-year-old transport management system serving seniors and people with disabilities across 200+ U.S. cities. The new web and mobile platforms improved efficiency, real-time tracking, and communication for drivers and operations teams.
Redesigned a 15-year-old transport management system serving seniors and people with disabilities across 200+ U.S. cities. The new web and mobile platforms improved efficiency, real-time tracking, and communication for drivers and operations teams.
My role
My role
Sr. UX Designer
Timeline
Timeline
18 Months (8/2022)
Team
Team
7
Project Overview
Project Overview
A quick look at each project’s challenge, my role, the solution, and its impact.
A quick look at each project’s challenge, my role, the solution, and its impact.
1. The Challenge
1. The Challenge
Envoy’s outdated desktop system was slowing everything down, from booking trips to coordinating drivers. Manual processes, fragmented communication, and poor visibility made daily operations harder than they needed to be.
Envoy’s outdated desktop system was slowing everything down, from booking trips to coordinating drivers. Manual processes, fragmented communication, and poor visibility made daily operations harder than they needed to be.
2. My Role
2. My Role
I took charge of auditing the entire system, mapping every workflow, pain point, and dependency. The goal was to design a seamless experience that aligned with users’ mental models and simplified complex logistics.
I took charge of auditing the entire system, mapping every workflow, pain point, and dependency. The goal was to design a seamless experience that aligned with users’ mental models and simplified complex logistics.
3. The Solution
3. The Solution
We launched a unified web portal for operations and a driver-focused mobile app. Features included live trip tracking, intuitive dashboards, automated updates, and better visibility over every ride, built for clarity and ease.
We launched a unified web portal for operations and a driver-focused mobile app. Features included live trip tracking, intuitive dashboards, automated updates, and better visibility over every ride, built for clarity and ease.
4. The Outcome
4. The Outcome
The redesign had a major impact on operations. Tracking trips became 96% faster, route-related issues dropped by 90%, and trip finalization improved by 80%. The result was a smoother, more efficient system—helping Envoy’s teams and drivers coordinate effortlessly across 200+ U.S. cities.
The redesign had a major impact on operations. Tracking trips became 96% faster, route-related issues dropped by 90%, and trip finalization improved by 80%. The result was a smoother, more efficient system—helping Envoy’s teams and drivers coordinate effortlessly across 200+ U.S. cities.
Let's Connect
I collaborate with ambitious teams and founders around the world to craft digital experiences that connect, engage, and drive real impact.
Let’s Talk!
Let's Connect
I collaborate with ambitious teams and founders around the world to craft digital experiences that connect, engage, and drive real impact.
Let’s Talk!
Let's Connect
I collaborate with ambitious teams and founders around the world to craft digital experiences that connect, engage, and drive real impact.
Let’s Talk!